FxRex.pro Support Center
Find instant answers to common questions, detailed guides, and expert solutions for all your forex trading platform needs.
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Browse our help categories to find the information you need quickly.
Getting Started
New to FxRex? Learn how to register, choose brokers, and start trading with our platform.
Account Management
Manage your profile, update settings, and secure your account with our comprehensive guides.
Bonus Guides
Learn how to claim, activate, and maximize trading bonuses with our partnered brokers.
Trading Platform
Master trading tools, charts, indicators, and platform features for optimal trading.
Withdrawals & Deposits
Step-by-step guides for funding your account and withdrawing profits safely.
Troubleshooting
Resolve common issues, errors, and technical problems with our expert solutions.
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Contact Broker Support
Direct contact information for all partnered brokers' support teams.
Bonus Not Credited
Steps to resolve bonus credit delays with our assistance.
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Featured Guide
Step-by-step tutorial for the most requested support topic.
Complete Guide: How to Claim and Activate Your Trading Bonus
This comprehensive guide walks you through the entire process of claiming and activating trading bonuses with our partnered brokers. Follow these steps carefully to ensure your bonus is credited successfully.
Choose Your Broker
Select a broker from our recommended list that offers the bonus you want to claim. Ensure the broker supports your country of residence and preferred deposit methods.
Recommended brokers for bonus claims:
• Broker A: Up to $500 welcome bonus
• Broker B: 100% first deposit bonus
• Broker C: No-deposit bonus availableRegister Through Our Platform
Click the "Claim Bonus" button on the broker's page on our platform. This ensures your registration is tracked correctly for bonus activation.
Complete Account Verification
After registration, complete the KYC (Know Your Customer) process by submitting:
- Valid government-issued ID (passport, driver's license)
- Proof of address (utility bill, bank statement less than 3 months old)
- Completed broker questionnaire (if required)
Make Required Minimum Deposit
Deposit the minimum amount required for the bonus you're claiming. Check the specific requirements for each bonus offer:
Contact Support for Activation
After completing steps 1-4, contact our support team with the following information:
Required information for bonus activation:
1. Your registered email address
2. Broker name and account number
3. Bonus code (if applicable)
4. Date and time of registration
5. Deposit amount and transaction IDOur team will verify your eligibility and activate your bonus within 1-4 business hours.
Troubleshooting Common Issues
Bonus not credited after 24 hours?
Contact support with your account details. Most delays are due to verification pending or weekend processing times.
Wrong bonus amount credited?
Provide screenshot of the bonus offer and your deposit confirmation. We'll escalate to the broker's bonus department.
Bonus terms not clear?
Read the full terms on the bonus page or ask our support team for clarification before trading with bonus funds.
Video Tutorials
Watch our step-by-step video guides for visual learning.
Complete Registration Process
Visual guide to registering with brokers through our platform.
Watch TutorialVerification Document Upload
How to properly upload and submit verification documents.
Watch TutorialBonus Claim Walkthrough
Complete video guide from registration to bonus activation.
Watch TutorialStill Need Help?
Our support team is ready to assist you with any questions not covered in our knowledge base. Get personalized assistance for your specific situation.